FAQ | Jewellery Repairs | Ring Repairs | Watch repairs at Melville Jewellers

FREQUENTLY ASKED QUESTIONS

 

Do we do ring resizing? YES WE DO;

 We use 22ct 20ct 18ct 14ct 10ct. 

and that is done in white gold rose gold and yellow gold we clean and polish every ring that is sized so it looks bright and shiny again.

YES! Our finger size goes up and down in different temperatures and with changes to age and weight. We can size silver, gold and platinum rings up or down to fit your finger just right.

How long to do jewellery repairs normally take?

Repairs usually take around 3-4 business days to complete. Sometimes it can be quicker (e.g. re-glue a stone) or longer (e.g. remodelling rings). We aim to have repairs ready for Tuesdays and Fridays, however, sometimes unforeseen postage delays for parts and work load can affect

How often should a watch battery be changed?

The first battery in a watch from purchase usually lasts the longest. After that, we estimate that a battery should last anywhere from 12 months to 24 months, (the age of a watch can also determine how long a battery may last).

What is pressure testing?

Pressure testing is recommended for all watches with a water resistance of 50m (5atm/bar) or more in order to guarantee it's use in water again after a repair is done. The seals around the glass, buttons and the case back are the most common areas where moisture may get into a watch and these seals begin to wear over time. To get into a watch, most commonly to replace a battery, the seal is removed and can no longer be guaranteed water resistant and will need pressure testing.

Do we custom make jewellery?

We pride ourselves on the uniqueness of creating designs for our customers. We have designed rings, pendants, earrings and brooches for our clientele and we love seeing new ideas come to life.

Do we replace watch bands?

We have a range of both leather watch bands and metal bands in store. If there isn't a band you like or your watch requires a particular style, we can order in parts from most companies to suit your needs.

How often should I get my jewellery checked for maintenance?

If there are items of jewellery that you wear often or daily, we recommend bringing it in to be looked at by the jewellery every 12 months to be sure everything is in working order as knocks and pulls and day-to-day business can wear down rings especially, and stones may become loose.

My watch has stopped/been dropped/got water in it...what should I do?

BRING IT IN! We give free quotes on all repairs so it costs you nothing to get a professional to look at what could be causing an issue. If your watch has gotten water in it, drop it in to the watch maker immediately so it can be dried out and then he can assess what damage has been done.

Our Custom made silver designs have been lovingly put together to make the jewellery have qualities of beauty with meaning.

All Silver Jewellery has a highly polished Rhodium plated finish, giving your piece the look and feel of 18ct white gold with a 45 cm silver chain. Matching earrings are available for the majority of pendants. Rose and yellow gold plating onto solid silver have a minimum thickness of three microns. 

It comes with a luxury gift box, perfect for giving to friends and family, or as a treat for yourself. All orders come with beautiful gift wrapping and bow, so your gift is ready for giving upon arrival.

All are beautiful jewellery pieces are guaranteed from faulty manufacture, all your Australian consumer rights are acknowledged.